We are still open.
What are the latest processes in place to help minimise the spread of covid-19?
Anyone required to Self-Isolate under Federal and State Law should NOT attend our clinic until they are medically cleared or until the Law allows them to.
Temperature checks are being taken on patients’ entry to the clinic.
Patients asked to not enter the clinic until your scheduled appointment time.
All Patients and Visitors required to sanitise their hands by either washing their hands with soap and water or using the supplied Alcohol Gel on entry and exit of the clinic.
Face masks and eye protection wear worn by practitioners.
Patients and admin must wear face masks.
Staff and patients have been instructed to stay home if they feel even a little unwell.
Staff are getting tested regularly regardless of being symptomatic.
Communal spaces including reception and rehab class space have been set up to ensure social distancing.
The most advanced one time use face shields are now used in each clinic to cover the face hole in treatment tables.
The treatment beds, head cushions, and desks are thoroughly disinfected between every patient.
Eftpos machine and pens are thoroughly disinfected in between each transaction.
The Treatment Rooms and Open Areas have been cleared of all but essential items so that they are easier to clean, and are cleaned fully on a frequent (multiple times daily) basis. Processes are in place to ensure this occurs.
This list will be further updated as more actions are taken, and as advice from public health officials are updated that are relevant to Victoria and Australia.
If you cannot come into the clinic – we have you covered.
Allied Health Practitioners will need to play a large role in “taking up the slack” for patients who may be unable to have Elective Surgery for Pain Conditions in the next 6-12 months, so it is paramount that our staff and clinic remain operational during this time.
I understand that some may be anxious about attending treatment, so I thought I would answer some questions you may have.
What have we done, and are continually doing to prevent the spread of the virus and keep staff and patients safe?
We have a large stockpile of Hospital Grade Antiseptic Wipes, Alcohol-Based Sanitiser, Cleaning Products, disposable linens, face masks, thermometers and have put in place enhanced cleaning and hygiene measures and processes, for the health and safety of everyone within our clinic and studios.
I have advised my staff about their responsibilities both at the clinic and away from the clinic, to remain healthy. I have advised them that if they are in any way feeling unwell, to stay home.
The virus is most effectively combated by hand-washing with soap for 20 seconds and frequent cleaning of surfaces, so you should add this to your routine immediately; as we always have done and will continue to do.
I am not sure if I should attend treatment. What should I do?
We ask you to be upfront and honest about your travel history, and potential exposure, to ensure that all staff and patients (especially our elderly and immunocompromised patients) remain healthy.
This does not mean that you will be unable to be treated, it just means that everyone is aware of any precautions that may need to be taken.
If you have had known close contact with a person with COVID-19, do not attend your appointment. Please self-isolate for 14 days as per Australian Government Advice. If possible, please call us so we may reschedule your appointment and best support you.
If you have returned from overseas, you will need to self isolate for 14 days according to Australian government regulations.
If you are not a returned traveller, nor had contact with COVID-19:
- Current advice is that you are safe. Person-to-person transmission in the community is not yet posing an issue, but this could change rapidly so keep updated with current Federal and State Government advice.
- If you are feeling unwell in any way, please contact us for advice about whether you should attend your appointment. If you have a fever, cough, excessive runny nose or shortness of breath, then you will be advised to not attend your appointment.
We are now as you probably know are still delivering in-clinic consultation, telehealth consultations, and hybrid health consultations(a mixture of in-clinic and telehealth) and will continue to do so until further notice.
There is a risk, depending on the spread of the virus, that health systems will become pushed to capacity, meaning that Elective Surgery and non-essential medical care in both the Private and Public Hospital systems will be put back for a while.
We are here to help. We are qualified to assess and treat Musculoskeletal Headache and Pain conditions, and play a vital role in helping those who may require surgery for damaged ligaments and joints to keep moving, and with less pain. Should surgeries or specialist appointments be delayed, we will need to step up to the mark to ensure people have a good Quality-of-Life during this time.
There is also a chance that there will be directives that schools, public places, and businesses, etc be required to close for a period, and people instructed to remain indoors at home, should the risk of a large outbreak escalate. Listen carefully to the advice of your state and federal authorities, and do as they say. The business has plans for the next steps for patient care should these circumstances arise.
We will continue to keep you informed during this uncertain time.
I am not a virologist nor medical doctor, so I am heeding the advice of the experts on what needs to be done to be most helpful at this time. All of the above in this letter is from the advice of the experts. You should listen and act upon their advice too.
Please ask our staff any questions you may have about the Coronavirus, including ways to keep you and your family healthy in the upcoming months. We are here to help.
If you have any questions whatsoever, please email me at firstname.lastname@example.org, or contact the clinic on 9481-7794.
Yours in Health
Damian Poustie – Director
Premier Sports Medicine
Melbourne Headache Solutions